- Absolute Confidentiality
1.1 www.Healthfirst.ae (also referred to as "Healthfirst Pharmacy " or "Website" or "We") is totally committed to protecting your privacy and ensuring the security of any personal information received from you ("Customer"). At Healthfirst Pharmacy, the confidentiality of our Customers is a top priority.
2.2 As part of providing our Services to you, we may need to send routine communications to you, such as order transaction emails and other administrative messages through email and notifications posted on the Website or through other means available, including text and other forms of messaging. Though we prefer to communicate with our Customers via email, as may be deemed necessary, you agree to receive our phone calls, related to your orders/request on Healthfirst.ae.
2.3 When you sign up and opt to receive our e-newsletters, we may periodically send you emails about new products, special offers or other information we may deem interesting and/or beneficial to you. If you do not wish to receive promotional information from us, you can, at any time, choose to opt out from receiving our e-newsletters. To unsubscribe from our e-newsletters, you can follow the directions included in the e-newsletter.
2.4 You must ensure to provide us with accurate and or up-to-date Personal Information. This will allow us to contact you for further correspondences with respect to your order on the Website. We are not responsible or liable for any inaccurate or outdated information you provide to us, which may consequently negatively affect your shopping experience on our Website.
2.5 If, at any time, you want to access, update, modify or delete any of your Personal Information on the Website, you may do so by clicking "Your Account", and then review/change your Personal Information at your discretion.
2.6 Healthfirst.ae may, in the future, request from you additional optional information to customize the Website to deliver personalized Services to our Customers.
- What Information We Collect About You
3.1 You might provide us with your Personal Information – including your name, gender, age, address, phone number, email address and your medical prescription(s) – in the following ways:
- As a new Customer, when you sign up/register/create an account, place your order, or upload your medical prescription to ae;
- As an existing Customer, when you update your existing profile on Healthfirst.ae;
- When you sign up for e-newsletters at Healthfirst.ae;
- When you use Refer & Earnprogramme, Ask Our Pharmacist service, Contact Us or submit your Testimonials on Healthfirst.ae.
3.2 During your visit to our Website or when you use our Apps, we may automatically receive technical information about your computer/device, including your IP address, your computer or device operating system, time-zone, browser type and browser plug-in details, due to the communication protocol settings on the Internet.
3.3 When you browse our Website, we may also collect information regarding the pages you viewed, the web addresses from which you arrive or click through to, time spent on certain pages, download errors and page response times. All this information helps us analyze Customers' trends and preferences, and thus assist us in improving our service.
- How We Use the Information Collected from You
4.1 We will collect and retain your Personal Information only to the extent that it is necessary to provide our Services to you. Any Personal information submitted by you on the Website or collected by us will be used ONLY for the purposes mentioned below:
4.1.1 To carry out our obligations arising from your requests for our Services;
4.1.2 To improve our Website's functionality, and to customize your future shopping experience with us;
4.1.3 To make sure that our Website content is presented in the manner that is most effective for you;
4.1.4 To communicate with you about any changes to our Services;
4.1.5 To verify your identity and perform checks to prevent fraud;
4.1.6 To provide promotions and offers by way of direct marketing communications, only where you have given us your separate consent;
4.1.7 To protect the rights, property, or safety of Healthfirst Pharmacy, or any of our affiliates, business partners, or customers and to comply with the law and applicable legal processes.
- With Whom We Share Your Information
5.1 We do not store sell, rent or exchange your Credit/Debit Card Information you provide to us through this Website with any third party for commercial reasons. However, we engage trusted online payment service partners to perform payment processing and authorization services (for net banking or credit/debit card validation). Through your use of the Healthfirst.ae Services, you consent to our collection and transfer of your information to our payment service partner websites.
- Who Has Access to Your Information
Your Personal Information can be accessed only on a need-to-know basis by certain Healthfirst.ae employees who are designated to provide the requested Services and those offered, and all such employees are bound to strict confidentiality obligations.
- Security of your Personal Information
We guarantee that all your Personal Information is secure with us. Healthfirst.ae takes careful precaution to protect our Customers' Personal Information from unauthorized access, improper use or disclosure or unauthorized modification. To prevent unauthorized access, we have put in place the latest industry-standard security technology and procedures to safeguard the information we collect online. Your Personal Information is encrypted and is protected with Secure Sockets Layer (SSL) software, which encrypts all information you input. We store your personally identifiable information on the computer servers placed in a secure environment. Even though we have taken significant steps to protect your personally identifiable information, no company, including our Website, can fully eliminate security risks associated with Personal Information. Company shall not be liable for any unforeseen or non-controllable actions, including but not limited to hacking, which might prejudice the security of your data/information.
- Maintain Confidentiality of Your Prescription
We understand the confidential nature of the prescription you provide us to process your medication order and we treat such information with the utmost confidentiality.
- How Long We Keep Your Information
We shall retain the records regarding your transactions and /or personal information for a period of (i) two (2) years from the date of transaction, or (ii) any term prescribed or as amended by law(s) in force, whichever is longer. (Retention Period). You may access this information anytime by accessing from the Archived Media (stored in Data Centre). Contact Person Should be Network Administrator, Planet Pharmacy.
- Your Rights
Your Personal Information belongs to you. You can ask us to provide details about what we’ve collected, and you can ask us to delete it or correct any inaccuracies. You can also ask us to restrict or limit processing, sharing, or transfer of your personal information, as well as to provide to you your personal information that we’ve collected so you can use it for your own purposes.
However, requesting the deletion of your personal information may also result in a loss of access to Services we provide. We won’t delete data that we’re required by law to retain.
To make a request concerning your rights or to make an inquiry, contact us.
Please refer to the CONTACT US section.
13. Contact Us
For any queries, You can contact us at [email protected] or 047016000