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FAQ

FAQ

About Us
1. What is Healthfirst.ae offering?
  
  Healthfirst Pharmacy Providing Omni channel Experience to our Customers.You can Order Products thru our Website, Mobile App , whatsapp and Visiting our Store as well. The Products that you purchase at our website/App are of the highest quality. The Items we provide been procured from world-class and well-recognised companies. They are manufactured under government supervision, prepackaged in factory-sealed blister packs and untouched by human hands.
2. Are there any benefits to having an account with Healthfirst.ae?
  With your healthfirst.ae account, you will have access to the following information:
  1. Your Account Information
  2. Your Order History
  3. Your Wish List
  4. Your Email Subscriptions
  5. Your Loyalty Points Details
3. How can I get assistance if I need it?
  Three Quick and Easy Solutions - We're Here to Help You!
  1. Call the healthFirst team on 0564012000
  2. Email to[email protected]:
  3. Connect With Live Help:
    Ask your question right now with a member of healthfirst team using the Chatbot. Go Ahead - Start a Conversation With Now!
4. Is there a way I can learn more about the healthfirst.ae Group?
  
  Please visit our Parent Sitewww.planetme.ae for more details.
5. What are the shipping and return policies?
  
  Items will be shipped in 3 working days. Returns will be checked and approved manual request.
Payment Information
1. Do you accept international credit cards?
  
  Yes, we are accepting all major credit cards .
2. Do you charge sales tax on any item?
  
  Yes 5% Items are non prescription items.
3. What forms of payment do you accept?
  
  COD, Credit and Debit Cards
4. What can cause my order to be delayed?
  
  Failure to Upload Valid Prescription in case of Prescription Items.
Delivery Options
1. What are the Delivery Options You Provide?
  
  Home Delivery , Collect from Store, Whatsapp Delivery
2. Are You Doing Whatsapp Delivery?
  
  Yes we are doing Whatsapp Delivery . Please send Your details on 0564012000
3. How Many Days will it take for Home Delivery?
  
  It will be delivered in 3 Working days
Returns
1. I want to return my purchase! What do I do?
  
  Please call 0564012000 and they will help you with the correct info.
2. Can I exchange my order instead of returning it?
  
  Yes, Please call 0564012000 and they will help you with the correct info.
3. How long does it take for me to get a refund?
  
  It depends on the Order Value and the approval status.
4. I am returning an item purchased with a Gift Certificate or Gift Card, how does that work?
  
  The Gift voucher value can be deducted from the order value.
Orders
1. How can I Place an Order?
  
  You can place an order thru Mobile App, Website or by whatsapp 0564012000
2. Can I Order Prescription Items?
  
  You must upload a valid prescription and a PIC will contact you for more details.
3. How will I be Notified Once I Place the Order?
  
  Thru SMS, eamil and Push notifications form App
4. What can cause my order to be delayed?
  
  Failure to Upload Valid Prescription in case of Prescription Items.